Support For A Better Coffee Experience
PENMARCH provides professional product support, maintenance guidance and service solutions to ensure a reliable coffee experience throughout the product lifecycle.
Everything You Need For Your Coffee Machine
Whether you need product information, operation guidance or maintenance assistance, PENMARCH provides complete support resources.
User Manual
Easy operation guidance covering installation, daily use and care.
- User Manuals
- Installation Instructions
- Operation Guides
- Maintenance Instructions
Maintenance Guide
Keep your coffee machine performing at its best.
- Daily Care
- Weekly Cleaning
- Descaling
- Component Maintenance
Frequently Asked Questions
Operation
How do I prepare coffee? Fill the bean hopper and water tank, select your beverage on the display and start brewing. Bean-to-cup models grind, tamp and extract automatically.
How do I adjust coffee strength? Adjust the grind setting and the coffee quantity per cup in the settings menu. Finer grinding and larger doses produce a stronger result.
How do I customise recipes? Select a beverage, adjust volume, strength and milk ratio, then save the setting to the user profile.
Cleaning
How do I clean the coffee system? Run the automatic rinse programme daily and the brewer cleaning cycle weekly. Removable brew units can be rinsed under running water.
How often should maintenance be performed? Empty the grounds container when prompted, descale according to water hardness, and clean burrs after approximately every 20kg of beans.
Troubleshooting
Why is coffee flow slow? Usually caused by grinding that is too fine, or by scale build-up. Coarsen the grind setting and run a descaling cycle.
Why is the grinder not working? Check for foreign objects in the hopper and ensure beans are not oily or blocked. Clean the burrs and grinding channel.
How do I resolve error messages? Note the error code shown on the display and contact our service team with your model number for guided diagnosis.
Commercial Use
Daily shutdown routine. Run the automatic cleaning cycle before shutdown and empty the grounds container.
Semi-automatic machines. Verify 52mm / 58mm portafilter accessories are complete and backflush the group head regularly.
Reliable Support Beyond The Purchase
At PENMARCH, our relationship with customers continues beyond product delivery. We provide professional support services to help customers maintain product performance and extend product lifetime.
Warranty Policy
Clear information on warranty period, coverage scope and the service claim process for each product category.
Technical Support
Professional assistance for product installation, technical questions and troubleshooting.
Spare Parts Support
Replacement components, maintenance accessories and full product lifecycle service.
Need Assistance?
Our professional team is ready to provide support for product questions, technical requirements and business cooperation.
Submit A Support Request sales@penmarch.net
Please include your model number, purchase date and a description of the issue so we can respond accurately.